FAQ

Are CheyenneKimora products sold at any other retailers? 

Official CheyenneKimora pieces are sold exclusively online at Cheyennekimora.com.

I placed an order. When will my package arrive?

The processing time for orders are seven ( 7) business days (not including custom orders) in those days we complete your order- yes every single piece is handmade.

After processing, delivery time within the United States is 3-5 days, and 10-15 business days internationally. Please keep in mind that during holidays these times may vary.Unless it is a preorder: Shipping dates will begin on listed date ( in description) all pre-orders ship in order that they were received. 

Tracking will be provided via email when your order ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.  

 

What method is used for shipping?

For express and international orders we ship via usps, and for standard shipping orders we ship with FedEx.

How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail info@cheyennekimora.com.

 

I emailed your customer service team. When should I expect a response?

We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

 

Do you offer returns?

No. Each CheyenneKimora piece is handmade based off the measurements you provide, making all sales final. 

 

I am an international customer (outside USA) do I have to pay customs and taxes?  

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed. 

The customer is responsible for any and all customs charges due on delivery of product.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. 

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 2 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at info@cheyennekimora.com with your inquiry. 

 

Can I change my order once I've placed it?

No, once you place an order it is final.